Our website and our business comply with the following national and international legislation with regards to data protection and user privacy:
What we use your personal information for and why
This site uses Google Analytics (GA) to track user interaction. We use this data to understand how potential clients use our site and the journey that they take through it. This information then helps us make the site even better for our visitors, the information does not give to access to any personal information that would allow us to identify a specific individual. It does give us your location, device used to access the webpage and the internet browser you used. Google is by definition a third party data processor. If you do not want GA to track your movements on our webpage then please disable your cookies on your internet browser.
How we use your data from the contact form and email links
Should you choose to contact us using a contact form on any page of our site, or an email link, the data comes straight to us as an email, it is not stored on the website. Our SMTP servers are protected by SSL so your content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices. We only ask you for the minimum amount of personal information purely to be able to identify you when we contact you. For example we ask for your phone number and email as we may contact you via one or both of these methods. We ask for your name as you may give us a phone number that is used by more than one person.
Storage and usage of personal information
We store personal information from you that came via the contact form, telephone, third party booking sites and contact us email links.
We store your details, including full name, address and email when direct bookings are made and when bookings are made through third party sites. These personal details are stored securely locally and where relevant within our third party companies’ servers. We do not ever store any personal details or credit card or other payment details on our own web server.
We never, ever sell your personal information to any third parties.
Any breaches in security of this website will be reported immediately to all relevant persons.
We are keenly aware of the trust you place in us, and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect using cookies when you use our websites, why we collect it and how we use it to improve your experience.
Cookies are small text files that websites save locally to your computer, which allow sites to store and use information during your visit. They can improve your experience when using a website by:
Remembering preferences, so you don’t have to keep re-entering your choices when you visit again
Measuring how you use a site, so that changes can be made to ensure it meets your needs
You can set your browser to refuse all cookies or to indicate when a cookie is being sent, however some website features or services may not function properly without cookies.
Measuring our web site usage– Google analytics
We only use first-party Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage and improve our website in order to tailor it to customer needs.
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not allow Google to use or share our analytics data.
Running our sites – session cookies
To run our sites we use “session cookies”. These cookies are used to remember selections and preferences that you’ve already made or information that you’ve already given. Certain parts of our sites will not work if cookies cannot be set (for example if you set your browser to refuse all cookies).
How do I manage cookies or turn them off?
You can manage the cookies stored on your computer, or turn them off completely, through your browser settings. Be aware that this may affect your browsing experience or even prevent you from using certain services such as those with a secure login, which require cookies to be set in order to work.
All modern browsers will let you change your cookie settings to give you broad control over whether cookies can be set or not. For more information, visit the help section for the browser you use.
Here are a few of the most popular:
If you are concerned about third party cookies generated by advertisers, you can visit the Your Online Choices website which allows you to turn these off.
Our website is hosted by:
White Cross, Lancaster